robloxxPrivacy Policy

This page describes what data we collect when you use robloxx and how we keep that information protected. We at robloxx take your privacy seriously. We collect your email address, full name, government ID number, and payment information only to verify your identity and process your deposits and withdrawals. We do not sell your personal data to third parties, and we do not use your data for marketing outside of robloxx.

When you create a robloxx account, you provide information during account opening and KYC verification. We encrypt all data transmitted to our servers, and we store your information in secure facilities. Our servers may sit outside your jurisdiction, and we comply with data protection laws in all regions where robloxx operates. You have the right to access, correct, or delete your data — contact our support team anytime to exercise these rights.

Our robloxx privacy policy covers data collection, use, third-party processors, cookies, your rights, and how to contact us. We update this policy occasionally, and we notify you of material changes via email or in-app notification.

Data We Collect on robloxx

We at robloxx collect data in several categories. First, account information: your email address, full legal name, date of birth, and government ID number. Second, identity verification: photos of your government ID and a selfie to confirm your identity. Third, payment information: your selected payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account details) and transaction history.

We also collect behavioural data: which games you play, how long you play, your betting patterns, and your account balance. We collect device information: your phone model, operating system version, and app version if you use our robloxx Android app or iOS browser. We collect IP address, browser type, and access times for security and fraud prevention. We do not collect your location data, your contact list, or any information unrelated to account operation.

Our robloxx data collection is limited to what's necessary for account verification, payment processing, fraud prevention, and legal compliance. We do not ask for personal information beyond what we need. If we need additional data for any reason, we ask you directly and explain why.

How We Use Your Data on robloxx

We use your email address to send account notifications, deposit confirmations, and withdrawal status updates. We use your name and ID number to verify your identity and comply with anti-money-laundering and know-your-customer regulations. We use your payment information to process your deposits and withdrawals and to match incoming transfers to your robloxx account.

We use your behavioural data to improve our games, understand which sports markets (Liga 1, Piala Indonesia, Piala AFF) are most popular, and identify fraudulent activity. We use your device and IP information to prevent account takeovers, detect collusion, and block players from restricted jurisdictions. We do not use your robloxx data for marketing to external audiences, and we do not sell it to data brokers or advertisers.

Our robloxx support team may access your account data to resolve disputes, answer account questions, or investigate security concerns. We keep all support conversations confidential. Your data is accessible only to robloxx employees with a legitimate business need, and we train our team on data protection practices.

KYC verification

We collect and verify your identity to comply with anti-money-laundering regulations and to confirm you own your robloxx account.

Payment processing

We use your bank or wallet details to process deposits and withdrawals on robloxx. We never store your full payment credentials.

Fraud prevention

We analyze your account activity to detect and prevent fraudulent transactions and collusion on robloxx.

Service improvement

We use aggregated, anonymised data to improve robloxx games, identify technical issues, and enhance user experience.

Third-Party Processors and Data Sharing

We share your data with third-party processors only when necessary. Our payment processors (banks, e-wallet providers like mobile banking and local payment, and payment gateways) receive your payment information to process your deposits and withdrawals on robloxx. Our hosting provider stores your robloxx account data on encrypted servers. Our ID verification vendor processes your photos during KYC to confirm your identity.

We do not share your robloxx data with marketing companies, data brokers, or external advertisers. We do not sell your personal information. We may disclose your data to law enforcement or regulatory authorities only if required by law or court order. We do not share your data outside the jurisdictions where robloxx operates unless you explicitly consent.

All third-party processors sign data protection agreements committing them to the same security and confidentiality standards we follow on robloxx. We audit our processors regularly to ensure they handle your data safely. If we change processors or share your data in new ways, we notify you in advance.

Cookies and Tracking on robloxx

We use cookies on robloxx to maintain your login session, remember your preferences, and analyse how you use our platform. Session cookies allow you to stay logged in on robloxx without re-entering your credentials every time. Preference cookies store your language choice, your preferred payment method, and notification settings.

We use analytics cookies to understand which features robloxx users access most frequently, which games are popular, and where we can improve. These analytics cookies are anonymised and do not identify you personally. We do not use tracking pixels or third-party advertisers on robloxx.

You can control cookies in your browser settings. You can delete robloxx cookies anytime, though this may require you to log in again. We recommend keeping session cookies enabled for security and usability. If you disable analytics cookies, robloxx will still function normally, but we'll have less insight into how to improve the platform.

Your Rights on robloxx

You have the right to access all personal data we hold about you on robloxx. Contact our support team, and we'll provide a complete export of your account information within a standard timeframe. You have the right to correct any inaccurate or outdated data in your robloxx profile. Update your name, email, or payment method anytime in your account settings.

You have the right to delete your robloxx account and all associated data. Request account deletion via our support team, and we'll remove your personal information from our systems within a standard period. We may retain aggregated, anonymised data for legal compliance and platform improvement, but we won't retain any information that identifies you personally after your robloxx account closes.

You have the right to object to certain uses of your data on robloxx. If you don't want us to use your behavioural data for analytics, contact our support team. You have the right to lodge a complaint with your local data protection authority if you believe we've violated your privacy rights.

• 1
  Request your robloxx dataStep 1

  Contact our support team and ask for a complete export of your personal data. We'll respond within a standard timeframe.

• 2
  Review and correct your robloxx profileStep 2

  Log into robloxx and update any inaccurate information in your account settings directly.

• 3
  Request account deletion on robloxxStep 3

  Ask our support team to close your robloxx account and delete your personal data.

Security Practices on robloxx

We at robloxx use encryption, secure password hashing, and regular security audits to protect your data. We require strong passwords and offer optional two-factor authentication (2FA) on your robloxx account. Our servers are protected by firewalls, intrusion detection systems, and monitoring tools that alert us to suspicious activity 24/7.

We do not guarantee absolute security—no online system is non-specific info immune to attack. But we invest substantially in robloxx security to minimise the risk that your data will be compromised. If we detect a security breach affecting your robloxx account, we notify you immediately and take steps to secure your account.

Jurisdiction and Data Location

We at robloxx operate across multiple jurisdictions in Southeast Asia, with focus on Indonesia. Our servers may be located in different countries. When your data travels to robloxx or when it's stored on our servers, it may cross international borders. We comply with data protection laws in all jurisdictions where robloxx operates. We take reasonable steps to protect your data in transit and at rest, regardless of server location.

If you're in Jakarta, Surabaya, Bandung, or Medan, your robloxx account is subject to the same data protection standards as users everywhere. We do not treat users differently based on location. Our privacy practices apply uniformly across all robloxx accounts.

Contact Us About robloxx Privacy

If you have questions about this robloxx privacy policy, want to exercise your rights, or have a concern about how we handle your data, contact our support team. We're available via live chat, email, and in-app messaging. We respond in English and Indonesian during standard business hours. Our support team will help clarify our data practices and address any privacy concerns you raise.

We may update this robloxx privacy policy from time to time. We'll notify you of material changes via email or in-app notification. We recommend reviewing this page periodically to stay informed about how we handle your data. Your continued use of robloxx after a policy update means you accept the new terms.

Summary: Privacy on robloxx

We at robloxx collect minimal data, use it only for account verification and platform operation, and protect it with encryption and security best practices. We do not sell your data or use it for external marketing. You have full rights to access, correct, or delete your information anytime. Our robloxx privacy practices are consistent across all jurisdictions and all user accounts. If you have any privacy questions, our support team is here to help.